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Creating content

Learn how to deliver amazing content to your visitors

Setting up your knowledge base

  • Organizing knowledge base content Promoted article

  • Importing Google Docs as articles

  • Using labels on your articles

  • Viewing and restoring archived articles

  • Updating articles in bulk

  • Moving and reordering sections and articles

Working with articles

  • Creating and editing articles Promoted article

  • Disabling comments for an article

  • Promoting an article

  • Inserting and editing links in articles

  • Inserting videos in articles

  • Inserting images in articles

See all 7 articles

Managing Community topics

  • Best practices for managing your community

  • Applying user segments to community content

  • Creating user segments

  • Reordering discussion topics

  • Adding discussion topics

  • Editing and deleting discussion topics

Managing Community posts

  • Analyzing community activity

  • Viewing community moderator activity

  • Customizing status icons for posts

  • Allowing agents to edit and delete posts

  • Managing community posts

Using the Knowledge Capture app

  • Flagging articles with the app

  • Opening the Knowledge Capture app

  • Searching and linking articles using the app

  • Creating templates for the app

  • Installing the app

  • Creating articles with the app

Setting up Answer Bot

  • Analyzing your Answer Bot activity

  • Setting up Answer Bot triggers, views and workflows

  • Using labels in Answer Bot triggers

  • Using Answer Bot with web forms

  • Understanding where you can use Answer Bot

  • Understanding how Answer Bot works

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